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Job Details - General Manager (Designate) |
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| VAC-12170 |
| Construction, Hire/Rental |
| £40,000 to £50,000 per annum |
| Home Counties - South, London, South East, |
| Permanent |
| 31/07/2009 09:27:00 |
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Job Description |
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Job Title:- General Manager
Reports To:- Regional Director
Function:- Operations
Job Purpose
Manage the operation of a Premier Centre of Teir 1 Centre, and its satellite branches through assertive and visible leadership of your team. Drive sales growth, productivity and compliance
Job Responsibilities
• Provide strong, inspirational leadership which role models the ethics and values of the business and maintain high personal visibility.
• Lead, coach, motivate and develop the hub management team, so that they work together to drive sales and profit and deliver their objectives.
• Manage the area to deliver operational key performance indicators on sales, profit, stock loss, availability & utilisation, debt, payroll, costs, customer satisfaction, branch standards, maintenance, safety and security.
• Effectively implement all proposed change and business initiatives.
• Champion the improvement in operational efficiency by reviewing performance and ensuring procedures and processes are consistently implemented.
• Use knowledge of local markets, competition and customers to influence the way we do business and to ensure the business does what is right for our colleagues and our customers.
• Work with the Sales Team to drive sales activity to support your branches.
• Agree targets and monitor performance to drive compliance and improvement in operational performance.
• Manage cost centre and payroll expenditure within budget.
• Drive capability improvement through professional recruitment and developing local talent.
• Support branch openings and network changes across all branches so that continued and seamless service is experienced by our customers.
• Focus colleagues on sales and profit growth.
• Maintain a high frequency and quality of communication, so that all your people are aware of the company vision, relevant plans and targets and our performance against them.
• Champion customer needs and feed vital customer information to central departments to support their work.
• Encourage teamwork across your area, providing excellent service to customers and resolving their problems and concerns.
• Ensure compliance with all HSEQ requirements, including colleague and customer training.
• Build strong and enduring customer relationships.
• Ensuring maintenance and test & run levels, are kept within the specified target levels.
• Adopt and utilise flexible working hours to align resource with demand patterns.
• Ensure that presentation of locations and their facilities are maintained to the highest standards.
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